Hazy Return Policy
Help Me Hank: Hazy Return Policy
When Kelly Saw the blouse it was love at first sight.
"It was cute and I was like, I'll try it on."
Back in the store's dressing room, it looked great and it would be perfect for her freshman year at Tennessee.
"I need it for like sorority stuff."
Then as packing for school began, so did buyers remorse. She definitely needed her UT sweatshirt, definitely needed her magic teddy most definitely the black slides shoes but the new blouse? …Maybe not.
"So I was like, I can't buy this, I need to return this."
So back to the store where she thought the return would be a simple transaction, but the clerk showed Kelly her receipt and it said, "final sale."
"I say 'excuse me?' She's like, 'yeah, see it's final sale.' I said, 'no one told me that.' She's like, 'well you know all our sales are final.'"
They wouldn't take it back! So Kelly tapped a time honored tradition… she sent in her Dad.
"You know I'm like, well maybe they'll listen to you!"
They still wouldn't take it back!
"Oh, I was so mad."
That's when Kelly called "Help Me Hank."
Now state law says stores can have any return policy they want, it just has to be clearly posted. Was there an "All Sales are Final" sign at the blouse store?
"No, not anywhere."
Are you sure?
"A hundred percent positive."
So we called the store's main office and explained the rules, including that state consumer affairs officials emphasize you can't rely on that receipt.
- Jennifer Davis Carey, Dir., MA Office of Consumer Affairs
"Because the receipt is generated after the sale, and the customer has to know the deal before the sale is completed."
And soon as Kelly's college packing reached the final stages…mom folding and dad sealing and everything into the car, the store took back the blouse and refunded Kelly's money and now, cash in hand, she's off to her freshman year down south.
For other shoppers, the store has now promised to check its signs to make sure that the return policy is clear. So what battle are you fighting? Maybe I can help. Send it to email@example.com