Grounded in Needham
Help Me Hank: Grounded in Needham
Charles Antin's so psyched he can barely pack.
"Well I'm excited."
He decided to ditch his day job in a boring office to jet-off to Paris to teach English to French kids, he'll use his trusty Ukulele to bridge the language gap.
"Off I go to France."
But for a while there, Charles was going nowhere. He'd reserved his flight online, but about a month later got a confirmation that left him singing the blues...
"Unfortunately, I had bought a ticket for my dad to go to France instead of myself..."
A ticket for his dad? Turns out his father was the last Antin to use the Web site and Charles just spaced on changing the settings.
Charles, days away from his flight to France, has an airline ticket that only his father could use.
"Well, I was worried... It didn't look good."
Frantic calls and e-mails to the online company and the airline -- to no avail. Looked like Charles was grounded in Needham.
"No one was helping us, which was the real problem."
The airline said that his only travel hopes were to buy another ticket -- big bucks -- or have his dad go in his place. No way…
"We were just kind of stuck there in limbo."
Problem is that we knew airline tickets are just not transferable. But we also knew that sometimes they make what they call a "good will exception." So we called the carrier to explain this was a computer glitch on the ticket site...
The airline confirmed all the online info matched Charles not his dad... The airline's answer was music to everyone’s ears. They re-issued a ticket with Charles’s name on it.
"I'm happy, I'm happy that it worked out..."
Charles's recently started classes in France and we bet he not only brought his ukulele, but a very important lesson...
"Double check your work, triple check your work, I think the French students will uh, benefit from that."
We get lots of calls about how to change the names on airline tickets and you should know, especially after September 11, most often it just can't be done.
If you’re fighting a consumer battle, maybe I can help.