Lemon Aid Law
Help Me Hank: Lemon Aid Law
Mayra Walsh's kids know the rules of the house: there's one about watching TV-
"One hour, in the morning, and one hour for bedtime."
And another for playtime--
"Don't stay outside for too long."
They also know if they follow the rules, there will be a reward.
But when Mayra and her boyfriend Matt followed the rules to get a refund on a used car--they weren't as lucky.
"It just seemed like everything was going against us."
It started when they bought this used car, and soon after it failed inspection.
"At that point I was nervous."
She relaxed a little when they discovered the Massachusetts Lemon Aid rules. They say if a vehicle fails inspection within seven days of the sale-
And if the repairs cost more than 10 percent of the cars price-
They were due a refund check.
"When we looked into it we were pretty amazed."
So Matt and Mayra notified the seller by certified mail and then went to get their money back, but the seller wouldn't play by the rules and he threw them out.
"He told me he was going to get a restraining order on me."
They were out $5,000.
"It was real frustrating."
And seemingly stuck with a lemon. Then Matt told Mayra: rules were not made to be broken.
"I told her that someone at my high school that I work with said ask Hank."
We popped up the rules on the net-and sure enough--Matt and Mayra were totally in the right--so we got the seller on the phone to remind him of the rules.
Hank Phillippi Ryan
"I just called to reiterate to you the rules of the Massachusetts Lemon Aid Law."
The seller told us: he didn't have to do anything--we said: yes you do.
Hank Phillippi Ryan
"The alternative would be they could take you to court...you'd lose."
Several phone calls later---the rules paid off
"I'm happy, I'm happy."
And finally Matt and Mayra got their reward--a refund check for $5,000.
"It makes be believe in the law."
Massachusetts has many rules to guide consumers who are buying a new or used car: