Help Me Hank! Currency Confusion
Help Me Hank: Help Me Hank! Currency Confusion
Bright lights and big city, Andrea and her boyfriend, big travelers, needed an anniversary destination. London? Paris? Rome?
"We had decided to go to New York."
With Big Apple hotels in mind, Andrea went online and shopped for a reasonable room rate. But her confirmation had the hotel price in GBP.
"It was in pounds."
British pounds? Andrea wanted the Big Apple, not Big Ben, but her on line travels had landed her on a British website. Oops.
Yeah. It turns out Andrea thought she was paying $229 but it was actually 229 British pounds.
"Itís just so confusing."
Yeah. Thatís 416 U.S. dollars.
"I canceled it right away."
She called the company to fix it, ok, but then on the refund she noticed something wasn't right.
"It had credited me in U.S. dollars, not in pounds."
Checking the exchange rate, that means about $200 were lost in translation.
"Itís just confusing."
She called the travel agency, but they were no help.
"I just got nowhere."
She called her credit card company, but their reply said "no billing error" had been made.
"I was like, Iíll email Help Me Hank."
Of course Andrea should be refunded the same amount she paid, no matter what the currency.
We found everyone was speaking English, but no one was talking the same language. When Andrea called for the refund, she'd gotten the company's U.S. site. It refunds in dollars.
So we emailed the U.K. and cleared up the currency confusion.
And on Andreaís next credit card statement, she received the correct refund in the correct currency and she's learned one cyber lesson: remember why they call it the world wide web.
"I don't think Iíll ever do anything online again."
Itís easy to get lost on the Internet, so confirm your website before you make a costly final click.
(Copyright (c) 2005 Sunbeam Television Corp. All Rights Reserved. This material may not be published, broadcast, rewritten or redistributed.)