Help Me Hank: 2 Left Feet

She spotted the winner right away.

Melinda Diana:
"When I looked on the wall I just thought they were really cute shoes so I said I'm going to buy these."

Now remember her dress is seafoam green: and the shoes had to match so Melinda went right to the cobblers. She left the shoes to be dyed to the right color...and came right back.

But when she opened the box--all was not right.

Melinda Diana:
"And when I took them out I was like oh my."

She had one left shoe, that's right, but instead of a right shoe, she had another left shoe. That's wrong.

Melinda Diana:
"There were in fact two left shoes in the box."

Putting her best foot forward, she went right to the shoes store to see if they had another right shoe left--but they said she had no right to another one.

Melinda Diana:
"She basically said it was my fault for having two left shoes in the box."

Melinda didn't think that was right.

Melinda Diana:
"I mean fine if you don't want to give me my money back you know offer me the right shoe."

So she let her fingers do the walking to the only option she had left.

Melinda Diana:
"Help me Hank."

We knew Melinda was in the right on this one.

And as we explained to the shoe store--when it comes to defective merchandise--like a pair of shoes with two left feet--mass law requires repair, replacement or refund...

Hank Phillippi Ryan:
"You can't sell someone two left shoes."

And soon after Melinda left for the shoe store again--to return her box of same side shoes. And later that day with refund in hand--she headed in the right direction to shoe store number two.

Melinda Diana:
"I was happy about that of course."

To get her wedding wear back on the right foot.

The state's rules about defectivemerchandise apply even if the store has a no return policy--check our website for more details on your rights as a shopper.

If you're fighting a consumer battle, maybe I can help. Just go to our website and click on Help Me Hank.

In the newsroom, I'm Hank Phillippi Ryan.