Help Me Hank: Costume Crisis
Normally we save the happy ending for the end, but these newly costumed little ones are just too cute to make you wait for that.
So cute it's hard to believe Dawn Koller almost had to use makeshift outfits for their recital premiere.
"I would have had to try and make something."
Here's why, Dawn's been preparing for her big show all year. And to make sure the proper tutu’s took the stage she ordered them early and paid $344.
"I ordered them in December so we'd have plenty of time."
While waiting for their sequins and lace, the girls learned their dance.
But as any performer knows, the costumes are the best part. The kids could hardly wait.
"One little girl kept saying, ‘Miss Dawn, is my costume in yet, is my costume in yet?’"
To get her answer, Dawn turned to the costume company.
"I was getting nervous because we had sent them the money."
All she got was a busy signal, so she tried a some new steps."
"I e-mailed them about four times a day and I faxed them."
Practice was making perfect with the dance routine, but still there was nothing to wear.
"Terrible, terrible, terrible."
With just a month left before the recital, Dawn began hearing rumors in the dance world that the costume company was in trouble. Would it be a dance disaster?
"I really gave up all hope."
To get her costumes, Dawn needed someone to show her the right moves.
"Hank Phillippi Ryan…"
We knew the costume company had the routine all wrong. Consumer Affairs says when ordering by mail, fax or phone the company must ship your items by the date promised or notify you if they will be late. Dawn did not get a call.
We tried the telephone, but got the busy signal just like Dawn. And after e-mails and faxing we finally got through. The company tried the old shuffle ball change, it claimed there were fabric delays.
But just days after our e-mail the pink bows and white lace showed up on Dawn's doorstep.
"It was like Christmas. It was great."
And now these tiny tappers were ready to break a leg.
"The kids were ecstatic."
There are special rules when you order by mail fax or phone -- shipping delays are not allowed if you haven't agreed to them.