Help Me Hank: Trouble in Margaritaville

It's a summertime ritual as Jimmy Buffet turns the Tweeter into Key North. And somewhere in this sea of parrotheads-- Brenda Stone is singing along.

Brenda Stone
"That's the one show I try not to miss every year."

At home, this fan is swimming in buffetabilia--posters, hats, grass skirts.

Brenda Stone
"Everybody needs a parrot beach bag."

And when she heard her hero was headed to Fenway:

Brenda Stone
"My husband ordered my ticket."

In fact, her husband, Robert ordered eight tickets--so her best pals could go. The web site confirmed eight tickets, and charged him for eight tickets. But come Monday:

Brenda Stone
"I got three tickets in the mail."

Three? Brenda phoned the ticket company --but things turned simply complicated.

Brenda Stone
"We're going to look into it, we don't know how it happened."

Then the ticket company went incommunicado.

Brenda Stone
"I thought I'm not gonna get these tickets, I'm gonna miss the show."

Brenda was sailing on the sea of heartbreak.

Brenda Stone
"It was horrible."

Even worse Brenda had to break the bad news to five of her friends.

Brenda Stone
"I'm like, oh my God, what am I going to do? Who's going to go?

Would these three be eating cheeseburgers in paradise? While these five were playing the loser again?

Brenda Stone
"Then my mother-in-law said Call Help Me Hank. She helps everyone."

We checked over Brenda's information and decided this ticket company needed some changes in attitudes. The company told us that Brenda's husband exceeded the eight ticket limit.

But we said no way--he only bought eight!

Well turns out: the company discovered someone with the same name--Robert Stone-- bought five tickets right before Brenda's Robert.

And that triggered a scalper alert--which took back five of Brenda's tickets.

W told them: you've got to fix this Jamaica Mistaka! And just days before the big show-- Brenda got the good news.

Brenda Stone
"We have eight tickets for you if you'd like them."

So she packed up her grass skirt and put on the parrot shirt.

Brenda Stone
"I'm going to the show."

And on that glorious Friday night--she and her crew joined the parade of decked out Key West wannabes flocking to Fenway.

The ticket agency told us what happened with Brenda's tickets was unusual--but shows you need to check your tickets as soon as you get them.