Help Me Hank: Money Back Guarantee

But when two unhappy mattress purchasers tried to return their guaranteed products, they didn't get they refunds! And that's when they

You remember it all started with this postcard we got in the mail several months ago. It invited us to a free dinner and presentation. It said it was for sufferers of a whole list of diseases, but the rest was a mystery. Robert Brack got an invitation too.

Robert Brack, Purchased mattress
"So a few friends and I decided to go down and have the dinner and see what the presentation was about."

Last March, we also accepted the invitation to dinner, and back then, took a hidden camera with us. Donald Nulk and his wife were also there.

Donald Nulk, Purchased mattress
"It was very slick, very clever."

Once inside, a man shut all the doors. Now the law says we can’t secretly record sound, but soon he revealed the real reason for the dinner, it was a sales pitch for mattress pads with sewn-in magnet. Magnets, they said, with all kinds of health benefits. Donald and Robert said, "sold". Nothing to lose they figured; the pads had a money back guarantee.

Donald Nulk
"They said if it didn’t work you could return it."

Robert Brack
"And it said it in writing there was a 30 day guarantee."

They put them on their beds. They slept on them. They waited. Bottom line - nothing.

Robert Brack
"I was unhappy it didn't do what I wanted it to do."

Donald Nulk
"It did not meet the requirements or the claims and it was of no value."

So they wrapped up their mattresses, and sent them back to the company.

The guarantee says your money back in 30 days. It wasn’t.

Donald Nulk
"Actually I waited six weeks, and then they wanted another six weeks."

Robert Brack
"Well, with me it was after 80 days and going to 90. Again I have to turn to "Help me Hank"."

There was no doubt what should happen

Hank
"Their guarantee clearly said 30 days!"

Officials explained they were behind in processing. We explained that was a violation of their contract.

Soon after, Donald and Robert each started sleeping a little more soundly, as their big refund checks finally arrived. P.S. - Robert also got another green post card in the mail. This one, he’s going to ignore.

Robert Brack
"I thought it was pretty funny."

If you’re making a purchase like this, make sure you pay by credit card. That way if you’re not satisfied, or if there's trouble with a refund, you can dispute it with the credit card company.