Teacher Test Troubles
Help Me Hank: Teacher Test Troubles
Drama teacher Trisha Geary got through the difficult part: she taught classes and got her masters degree and passed the Massachusetts teacher competency test.
Trisha Geary, Teacher
"I completed the program I wanted the certification."
She just had to apply online at the state Department of Education for her official certificate--just click the mouse to pay DOE the fee.
"I OK'd $100 and that was the end of that."
Then the phone call came from the State Controllers Office.
"They said there's an issue with my credit card."
"What did they mean an issue?"
Hank Phillippi Ryan
"I had no idea. They didnít want to tell me."
But when she went online for her credit card records, up came the $100 charge for her certificate, and another one and another one and another one - 290 times!
"This is what you printed out. It says $29,000."
"I just laughed. I couldnít believe it."
She instantly called the credit card company.
"She said Ďwell, you know what, Iím going to find out who can fix this for you.í"
Meanwhile, because Trisha's credit limit is just $3,100 dollars. Her credit card was frozen and unusable! And the next day, there were hundreds more $100 charges!
"What was the new total?"
Finally the bill hit more than $80,000!
"How did they explain this to you?"
"Itís a computer glitch."
The DOE wrote the credit card company, explaining $84,000 was "inadvertently charged" and 100 percent should be credited, but the company told Trisha, fixing her account could take a while.
"They have a new system and no one knows how to use it yet."
Thatís when she called "Help Me Hank".
We called the credit card company, saying they should they fix her bill, and cancel over the limit charges."
And soon after, Trisha got another phone call.
"Suddenly they learned how to use the system."
Now her bill lists credits instead of charges, and by the time school starts this fall, she should have what was almpst the worldís most expensive teacher's certification.
"Iím going to frame it! It was such a pain to get it."
The DOE called what happened to Trisha was "technical hiccup", and has since fixed that computer glitch.
If you're fighting a a consumer battle, maybe I can help!