Help Me Hank: On-line Music Outage

On every wedding day specific people have specific responsibilities. The bride's in charge of the dress. The groom, the rings. The mom, the crying. The dad, the bill.

But who has to get 200 wedding guests to wave their napkins in unison? Who must convince the dancing-impaired that the conga is cool and who has got to get otherwise perfectly normal people to make letters in the air?

It's the wedding disc jockey of course...

...but for this wedding D.J. it was almost stop the music! His wedding web site mysteriously disappeared.

Mike, Wedding D.J.
"I was really, really furious!"

Mikes-Music.com gives everything from playlist to prices and D.J. Mike's business depends on his site!

Mike
"We actually do book a lot of jobs off of it."

This receipt proves Mike paid in full for his site -- almost $200 bucks! But soon after a friend called to tell Mike the bad news.

Mike
"She was like. ‘I was trying to go on your web site and it wasn't there.’"

It was true, suddenly Mikes-Music.com was nothing-dot-com. Mike complained by email and by phone, the access provider promised to get Mike's Music back on-line and for a day it reappeared! But soon it was gone again.

Mike
"Stress level was up to here."

How much potential bridal business was hitting the missing web site and heading somewhere else? And, Mike said, the web company didn't seem to care.

Mike
"I thought if anyone can get it done, Hank will get it done."

The company told me they knew Mike had paid his bill, but they admitted a glitch in their payment processing caught Mike's Music in a dot-com crunch. But soon after our call all was cyber cool again. Mike back on-line and with a big refund from the company! And brides signing up to swing, circle and even dance like chickens.

If you're paying for a web site, experts say it’s a good idea pay a visit from time to time, just to make sure it's up and running. So what consumer battle are you fighting? Maybe I can help!