Help Me Hank: Door-to-Door Salesmen
Thank goodness for game shows! To tell the truth, now that Joe doesn't get around so well anymore, they're his favorite pastime.
But when a salesman with the chair -- this motorized scooter -- arrived at Joe's door, Joe didn't know his finances were going to be put in jeopardy.
Hank Phillippi Ryan
"Why did he show up at your house?"
"I have no idea, he just showed up."
"The price is right", the scooter salesman said, "let’s make a deal".
Joe said, "I'll pass".
"I said, ‘positively no’."
The scooter salesman pushed and pushed, Joe says he gave what he thought was his final answer:
"Didn’t you say ‘no’ over and over?"
"If I said it once, I said it a hundred times."
"Would he take no for an answer?"
Because then out came the contract -- and when the salesman told him: sign in please, Joe admits, he did. And for big money!
"When you put your name on this, did you know what you were signing?
Now he knew the password: return policy. But instead Joe got a whammy.
"This contract says you have three days to cancel, did you try and cancel?"
"And what did they do?"
"They wouldn’t even talk to me."
That’s when he used a lifeline to phone a friend, he called "Help Me Hank".
So we called the scooter company, and reminded them, don't play games, high pressure sales are not allowed!
And you can't ignore phone calls and then say a customer missed the deadline! All the while, behind door number one, the scooter sat in Joe’s garage.
"I wouldn’t even touch it."
But after our chat, the scooter company called Joe back, and game over: they sent a truck to take away the chair -- and they sent a notice that Joe would get his refund.
"So this means you got your money back, what do you think?"
"I was happy about that."
So what consumer battle are you fighting? Maybe I can help.