Help Me Hank: Ticket Troubles
Who wouldnít want to go see "Stomp"? Itís a high stepping, high energy, highly desirable ticketÖ and carpenter Harry Hargreaves figured it was the perfect performance to impress his girlfriend and his mom at the same time.
"I didnít see it, I heard a lot about it, I wanted to see it and it seemed a good family event."
So he phoned for tickets and soon four arrived in the mail.
"I checked them all out and I saw they were for the Orpheum Theater and they were for ĎStompí for the correct date and basically I just stashed them until I was ready to go for that day."
That day finally arrived. Harry and his date, his mom, and her sister all drove together to the theater district. But instead of the bright lights and bustle of the pre-curtain crowd, the place was deserted!
"There was nothing, there was just desolate nothing, nobody. There was just a streetlight and snowflakes and us four."
How could Harry have tickets for a play in a theater that's dark? Look at them again, they say "Stomp" all right, Orpheum Theater, all right, and NYC -- Wrong!
"They were for the New York show, not a Boston show."
Orpheum Theater in New York, that's where "Stomp" was. Orpheum Theater in Boston, that's where stomp wasn't. Ticket sellers on the phone hadn't mentioned that little fact. Harry was 600 miles from the correct theater.
"This ainít happening to me. This thing is not happening to me."
Harry did not make a scene, he simply scored four tickets to "Cinderella" down the street and saved the evening! But when he got home, he got on the phone to get his 200 bucks back.
"They just kept telling me, they were going to investigate the situation, and Iím thinking to myself, investigate the situation, this is not a homicide, this is tickets!"
The ticket investigation went nowhere.
"I was on hold for 35 minutes, I was ready to smash the phone."
That's when he called "Help Me Hank". Now those tickets do say no refunds, no exchanges. Still as we told the box office, how would Harry know the show was at the Orpheum in New York? Only the ticket agent would know that! "You're right", the ticket sellers admitted and Harry got his refund.
And as our curtain falls, Harry is still planning to see "Stomp" next time itís in town, but he'll make one little change.
"l'll be a lot wiser when I get my tickets and make sure I get the right tickets."
Remember, even when you call a local number for tickets, the person on the other end may not be in the same city you are, so as you see, itís not a bad idea to make sure everyone is clear on theater location. If you're fighting a consumer battle-maybe I can help!